How We Can Help

Contact Rouje for assistance with:

• Orders and order details
• Shipping questions
• Returns and exchanges
• Product questions
• Size, color, and item information
• Account help

What to Include

Providing a few details in your first message can help us understand your request more clearly. Please include:

• Your full name and the email address used for your order
• Your order number, when your question concerns a purchase
• A clear description of the issue or information you need
• The product name, size, or color when asking about an item
• Relevant photos when they help explain a product concern

Order and Shipping Support

For questions about an existing order, include your order number and the email address used at checkout. Tell us whether you need help with order details, shipment information, or another order-related concern.

Returns and Exchanges

When contacting Rouje about a return or exchange, include your order number, the item involved, and a brief explanation of your request. Please do not send an item before reviewing the applicable return instructions for your order.

Product Questions

Need more information before choosing an item? Send us the product name or a link to the product page, along with your question about sizing, color, availability, or product details.

Contact Form

Use the contact form on this page to send your request, or email [email protected]. Please submit one message per request whenever possible so the Rouje team can follow the conversation clearly.

Your Privacy

Please share only the information needed to review your request. Never include your account password, full payment card number, card security code, or other sensitive payment details in an email or contact-form message.