30 Days Free Returns

Eligible Rouje purchases may be returned free of charge within 30 calendar days of the date the order was delivered.

Your return request must be submitted to customer service within the 30-day period. Items sent after the return window may not be accepted.

Return Eligibility and Item Condition

To qualify for a return, an item must:

• Be returned within the 30-day return window
• Be unworn, unwashed, unused, and unaltered
• Be free from stains, makeup, fragrance, deodorant, pet hair, and other signs of wear
• Include all original tags, labels, accessories, and packaging supplied with the item
• Include any hygiene seal or protective liner in its original, unremoved condition
• Be accompanied by valid order information or proof of purchase
• Be sent according to the return instructions provided by customer service

Items may be carefully tried on for fit, provided they remain in their original returnable condition.

Non-Returnable Items

For hygiene, safety, or customization reasons, the following items are not eligible for return:

• Gift cards or digital products
• Personalized, customized, or made-to-order items
• Beauty or cosmetic products that have been opened, used, tested, or unsealed
• Underwear or intimate items that have been worn or returned without their original hygiene protection
• Swimwear with a removed or damaged protective liner
• Items showing wear, washing, alteration, damage, stains, scent, or missing tags
• Items clearly marked “Final Sale” before purchase

These exclusions do not apply when an item arrives damaged, defective, or different from the item ordered, subject to review by customer service.

How to Start a Return

Customers must contact Rouje customer service before sending any return. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

1. Email [email protected] within 30 days of delivery.
2. Include your full name, order number, order email address, the item you wish to return, and the reason for the return.
3. Include clear photographs when reporting damage, a defect, or an incorrect item.
4. Wait for customer service to provide the approved return method and the correct return details.
5. Pack the item securely and follow all instructions supplied with your return approval.

Return Shipping Cost

Rouje provides free return shipping for eligible returns started and approved through our customer service process.

Follow the return method and instructions provided by our team. Shipping charges paid independently, unauthorized return methods, expedited return services, and packages sent to an unapproved address may not be reimbursed.

Keep any return receipt or tracking information until your refund has been completed.

Refund Process

Once the returned item is received, it will be inspected to confirm that it meets the eligibility and condition requirements in this policy.

Approved refunds are processed to the original payment method within 3–15 days after the returned item is received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after it has been issued. Rouje does not control external payment-processing timelines.

If a returned item does not meet the policy requirements, customer service will review the available next steps.

Exchanges

To request a different size or eligible replacement item, contact customer service before returning your original purchase. Exchanges are subject to product and size availability.

If the requested replacement is unavailable, customer service may assist with a return and refund so that another item can be ordered separately.

Do not send an item for exchange until Rouje has provided the correct instructions and return details.

Damaged, Defective, or Wrong Items

Contact Rouje promptly if your order arrives damaged, defective, incomplete, or different from what you ordered. Do not use, wash, alter, or return the item before receiving instructions.

Please include:

• Your full name and order number
• The email address used to place the order
• A description of the issue
• Clear photographs of the item, packaging, and shipping label when relevant
• The product name, size, and color involved

Customer service will review the information and provide the appropriate return, replacement, or refund instructions.

Final Sale Items

An item is considered final sale only when it is clearly labeled “Final Sale” on the product page, in the cart, or during checkout before purchase. A discounted or promotional price alone does not make an item final sale unless that designation is clearly shown.

Final sale items are not eligible for return or exchange except when they arrive damaged, defective, or incorrect, or when a return is required under applicable consumer law.