Free Worldwide Shipping

Rouje provides Free Worldwide Shipping on eligible orders placed through our store. There is no standard shipping charge added to your order for this service.

Customs duties, import taxes, brokerage fees, and other government charges are also included in our Free Worldwide Shipping service and will be covered by Rouje if they apply.

Order Processing Time

Orders require 1–3 days to be reviewed, prepared, and released for shipment.

The order processing period is separate from the estimated delivery period. Delivery timing begins after the order has completed processing and has been shipped.

Estimated Delivery Time

The estimated delivery time is 2–5 days after order processing is complete.

Delivery dates are estimates rather than guarantees. A shipment may occasionally take longer because of transportation interruptions, destination restrictions, severe weather, customs procedures, or other circumstances outside normal operations.

Shipping Destinations

Rouje offers shipping to destinations worldwide. Please enter a complete and accurate delivery address during checkout, including all required apartment, suite, province, state, region, postal code, and country information.

Customers are responsible for confirming that the recipient name and delivery address entered at checkout are correct and accessible for delivery.

Shipping Rates

Standard worldwide shipping is free. Rouje does not charge customers for customs duties, import taxes, brokerage fees, or other government charges associated with the Free Worldwide Shipping service.

Order Tracking

Tracking information may not display movement immediately after an order has been shipped. Please allow 1–3 days after shipment for tracking details to update.

If tracking has not updated after this period, contact Rouje and include your full name, order number, and the email address used for the purchase.

Wrong or Incomplete Shipping Address

Contact Rouje as soon as possible if you entered an incorrect or incomplete delivery address. Include your order number and the complete corrected address in your message.

We will review whether the address can be updated, but address changes cannot be guaranteed once an order has entered processing or shipment. Rouje cannot confirm that a carrier will be able to redirect a package after dispatch.

When a shipment is returned because the address was incomplete, incorrect, inaccessible, or refused, contact customer support so the available next steps can be reviewed.

Customs Duties, Import Taxes, and Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges associated with delivery are included in Rouje Free Worldwide Shipping. If these fees apply, they will be covered by us.

If you receive a request for payment from a carrier, customs authority, or government agency, contact [email protected] and provide your order number together with a copy of the notice, invoice, or receipt. We will review the charge and assist with the appropriate resolution.

Lost, Delayed, or Damaged Packages

Contact Rouje promptly if your shipment appears to be lost, remains delayed beyond the estimated delivery period, or arrives damaged.

Please include the following information:

• Your full name and order number
• The email address used to place the order
• Your complete delivery address
• The latest tracking information available
• A description of the issue
• Clear photos of the package and affected item if the shipment arrived damaged

Rouje will review the information provided and assist with the available next steps. Carrier investigations and delivery reviews may require additional time.